Salon Policies

We value your time, and want to make sure you know it is valued.  Please read through our salon policies to help give you the best experience with us.

Booking & Deposit Policy

Card on File Requirement:
New guests and those with a history of no-shows or late cancellations are required to pay a $25 deposit per booked service. This deposit is applied to your final total at checkout.

Deposits for Services Over $150:
New clients and select returning guests may be asked to pay a deposit of up to 50% for services totaling $150 or more. This will also be applied toward the final service total at checkout.

Deposit Refunds:
Deposits for appointments canceled with at least 24 hours’ notice will be fully refunded. Please allow up to 3 business days for processing.

Alternative Option:
If you prefer not to leave a card on file, we can place you on our waitlist for last-minute availability. Please note that wait times may extend up to four weeks.

Appointment Confirmations

Text and email confirmations are sent two days before your appointment. This gives you time to contact us if changes are needed before our cancellation policy takes effect.

For clients not enrolled in text/email reminders, we provide a phone call confirmation two days in advance.

Cancellation, No Show & Rescheduled Appointment Policy

We ask that any cancellations or rescheduling be made with at least 24 hours’ notice.

Appointments canceled within 24 hours or missed entirely may result in the following fees:
• Your paid deposit
• A $25 fee per service
• Or 50% of the service total for appointments over $150

We understand emergencies happen—your service provider may waive this fee at their discretion. Front desk staff are not authorized to waive fees without provider approval.

Repeat Cancellations or No-Shows

If you miss your appointment without notice, a $25 no-show fee will be charged, or your booking deposit will be forfeited.

Clients with three or more late cancellations or no-shows within a year will be required to book same-day appointments only. Habitual no-shows or last-minute cancellations may result in restricted booking privileges.

Redo/Refund Policy

We want you to love your new look. If you are unsatisfied, we would like you to come in for a consultation or communicate with your service provider and then together come up with a solution. Redo’s will only be honored if we are contacted within 3 days of the original service.

If you are unhappy with the results of your redone service and are still not happy, the service provider or Parlour 9 management will use reasonable and fair judgement on any decision to provide a refund.

Minors

Clients under the age of 18 must have a parent or guardian complete a minor consent form for any color, lash, skincare, massage, or waxing services. A parent/guardian may be asked to remain present during the service, based on the provider’s discretion.

Product Refund Policy

We want you to love the products you purchase.

• Unopened products may be returned within 90 days for a full refund.
• Opened products may be exchanged or refunded depending on how much was used.
• All hair brushes and opened hot tools are final sale.

Thank you for choosing Parlour 9 Salon & Spa. We’re so grateful to have you as part of our community and look forward to providing you with an exceptional experience.