Salon Policies

We value your time, and want to make sure you know it is valued.  Please read through our salon policies to help give you the best experience with us.

Appointment Confirmations

SMS text message and email confirmation messages are sent out two days prior to the scheduled appointment time. This allows time for you to call to reschedule any appointments prior to the cancellation policy taking affect.

Phone call confirmations for those clients who are not set up to receive email/text confirmations are made two days prior to the scheduled appointment. This allows time for you to reschedule any appointments prior to the cancellation policy taking affect.

Cancellation and Rescheduled Appointment Policy

Your time is valuable. Our Parlour 9 team member’s time is valuable. In order to ensure that everyone’s time is valued, we have a 24-hour cancellation policy. If for any reason you are unable to make your scheduled appointment time, please call to cancel or reschedule at least 24 hours in advance.

Cancellations or rescheduled appointments within 24 hours of the original appointment time will be subject to a $25 cancellation fee which will be due at the time of your next appointment. We understand that emergencies do come up and we may wave the fee per the request of your service provider. Front desk staff are unable to wave the fee without permission from the service provider.

No-Show and Late Appointment Policy

We all have busy lives and know that some things are forgotten. If for any reason you forget to come to your scheduled appointment, a no-show fee of $25 will be charged to your account or forfeited from your online booking deposit.

Running late? Please give us a call so we can notify your service provider. If you are more than 15 minutes late to your scheduled appointment, part of your scheduled services may not be performed or you may be asked to reschedule.

Three or more cancellations or no-showed appointments within a year will require you to make same-day appointments. We reserve the right to ban a client from making appointments if the client is habitually cancelling or no-showing appointments.

Redo/Refund Policy

We want you to love your new look. If you are unsatisfied, we would like you to come in for a consultation or communicate with your service provider and then together come up with a solution. Redo’s will only be honored if we are contacted within 3 days of the original service.

If you are unhappy with the results of your redone service and are still not happy, the service provider or Parlour 9 management will use reasonable and fair judgement on any decision to provide a refund.

Minors

Minors, those under the age of 18, are required to have a parent or guardian complete a release form for all color, lash extension, skincare, massage, and waxing services. The parent or guardian may be required to be present for certain services at the request of the service provider.

Product Refund Policy

We want you to love your products. We are happy to offer a refund your unopened product within 90 days of the purchase date. If the product has been opened, we will gladly refund or exchange that product for one that will better meet your needs. Any used products will be assessed accordingly to the amount of product used in determining a fair refund. Please note: all hair brushes are final sale along with any opened hot styling tools.