Salon Policies

At Parlour 9 Salon & Spa, we highly value your time as our esteemed guest, as well as the valuable time of our dedicated service providers. We understand that life can be unpredictable, and that unexpected emergencies can arise, but providing us with notice is essential to ensure that our service providers’ schedules are optimized effectively.

When a guest cancels last minute or fails to show up for a scheduled appointment, our service providers not only face financial setbacks but also miss the opportunity to accommodate another guest eagerly waiting for their turn. To maintain fairness and uphold the efficiency of our appointments, we kindly request that you notify us 24 hours in advance if you need to cancel your appointment.

In our commitment to providing you with the best service possible, and ensuring a smooth appointment experience, we’ve implemented a few essential policies.

Your understanding and cooperation in adhering to these policies are deeply appreciated. They enable us to provide exceptional service to all our guests while respecting the time and effort of our dedicated service providers. If you have any questions or need further clarification, please do not hesitate to reach out to our friendly staff. Thank you for being a valued member of our salon/spa community.

Parlour 9 Salon & Spa

Please take a moment to read through these policies to help give you the best experience with us.

Booking Policies for Appointments

Card on File Requirement:

  • A valid credit card on file will be required for all clients reserving an appointment.
  • New Guests, and guests with a history of no-shows or late cancellations will be charged a $25 deposit booking fee for each booked service. This fee will be deducted from the final charge.

Deposits for Services over $150:

  • New clients and select returning guests must pay a deposit equivalent up to 50% of the total service cost for appointments exceeding $150.
  • This deposit will be applied towards your service total during checkout.

Deposit Refunds:

  • Deposits for appointments canceled with at least 24 hours’ notice will be refunded upon cancellation.

Alternative Option:

  • If you prefer not to put a card on file, we can put you on our waitlist for last-minute cancellations. Please note that our waitlist may extend up to four weeks for an appointment.

No-Show and Late Appointment Policy

Cancellation/No-Show Policy:

  • We kindly request a minimum of 24-hour notice for any cancellations or changes to your appointment.
  • If a guest cancels within the 24-hour period prior to the appointment time or does not show up for their scheduled appointment, the service provider reserves the right to obtain the paid deposit or charge $25 per service as a late cancellation or no-show fee.

Late Arrival Policy:

  • If you are more than 15 minutes late to your scheduled appointment, part of your scheduled services may not be performed, or you may be asked to reschedule.

Multiple Cancellations/No-Shows:

  • Clients with three or more cancellations or no-shows within a year may be required to make same-day appointments or face restrictions on booking future appointments.

Appointment Confirmations

SMS text message and email confirmation messages are sent out two days prior to the scheduled appointment time. This allows time for you to call to reschedule any appointments prior to the cancellation policy taking affect.

Phone call confirmations for those clients who are not set up to receive email/text confirmations are made two days prior to the scheduled appointment. This allows time for you to reschedule any appointments prior to the cancellation policy taking affect.

Redo/Refund Policy

We want you to love your new look. If you are unsatisfied, we would like you to come in for a consultation or communicate with your service provider and then together come up with a solution. Redo’s will only be honored if we are contacted within 3 days of the original service.

If you are unhappy with the results of your redone service and are still not happy, the service provider or Parlour 9 management will use reasonable and fair judgement on any decision to provide a refund.

Minors

Minors, those under the age of 18, are required to have a parent or guardian complete a release form for all color, lash extension, skincare, massage, and waxing services. The parent or guardian may be required to be present for certain services at the request of the service provider.

Product Refund Policy

We want you to love your products. We are happy to offer a refund your unopened product within 90 days of the purchase date. If the product has been opened, we will gladly refund or exchange that product for one that will better meet your needs. Any used products will be assessed accordingly to the amount of product used in determining a fair refund. Please note: all hair brushes are final sale along with any opened hot styling tools.