At Parlour 9 Salon & Spa, we highly value your time as our esteemed guest, as well as the valuable time of our dedicated service providers. We understand that life can be unpredictable, and that unexpected emergencies can arise, but providing us with notice is essential to ensure that our service providers’ schedules are optimized effectively.
When a guest cancels last minute or fails to show up for a scheduled appointment, our service providers not only face financial setbacks but also miss the opportunity to accommodate another guest eagerly waiting for their turn. To maintain fairness and uphold the efficiency of our appointments, we kindly request that you notify us 24 hours in advance if you need to cancel your appointment.
In our commitment to providing you with the best service possible, and ensuring a smooth appointment experience, we’ve implemented a few essential policies.
Your understanding and cooperation in adhering to these policies are deeply appreciated. They enable us to provide exceptional service to all our guests while respecting the time and effort of our dedicated service providers. If you have any questions or need further clarification, please do not hesitate to reach out to our friendly staff. Thank you for being a valued member of our salon/spa community.
Parlour 9 Salon & Spa
Please take a moment to read through these policies to help give you the best experience with us.
Card on File Requirement:
Deposits for Services over $150:
Deposit Refunds:
Alternative Option:
Cancellation/No-Show Policy:
Late Arrival Policy:
Multiple Cancellations/No-Shows:
SMS text message and email confirmation messages are sent out two days prior to the scheduled appointment time. This allows time for you to call to reschedule any appointments prior to the cancellation policy taking affect.
Phone call confirmations for those clients who are not set up to receive email/text confirmations are made two days prior to the scheduled appointment. This allows time for you to reschedule any appointments prior to the cancellation policy taking affect.
We want you to love your new look. If you are unsatisfied, we would like you to come in for a consultation or communicate with your service provider and then together come up with a solution. Redo’s will only be honored if we are contacted within 3 days of the original service.
If you are unhappy with the results of your redone service and are still not happy, the service provider or Parlour 9 management will use reasonable and fair judgement on any decision to provide a refund.
Minors, those under the age of 18, are required to have a parent or guardian complete a release form for all color, lash extension, skincare, massage, and waxing services. The parent or guardian may be required to be present for certain services at the request of the service provider.
We want you to love your products. We are happy to offer a refund your unopened product within 90 days of the purchase date. If the product has been opened, we will gladly refund or exchange that product for one that will better meet your needs. Any used products will be assessed accordingly to the amount of product used in determining a fair refund. Please note: all hair brushes are final sale along with any opened hot styling tools.